The idea was as follows:
\n\nSimple, right? Wrong. How do we get back to the kiosk page after the call? That was the question. The people at urLive saved the day.
\n\nOur use case stood out to them as having the potential take their offering in a whole new direction. The owner reached out to us (to our videographer) and we were on a call with him and someone from the development team soon after. We proposed a feature where the service could redirect to a web page after the call was ended. As it turns out, they were already working on a similar idea and were close to moving it into production. They hurried up their process and pushed out a new release and our problem was solved. We could now redirect back to the kiosk page after the call, thanks to a setting in the service configuration.
\n\nIn the course of building out the page, we came up with another scenario--this time it was something within our reach. What if a student didn't want to stand in the very public building atrium, (think lobby,) and ask a question? I posed this question to our videographer and we came up with the idea to add a QR code that would send users to a mobile version of the kiosk page on their smartphone. That way, they could go to the page and walk away to make the call in a private space, or take the page with them to make the call later. The best part--it's all just one page! Thanks to responsive design, the same kiosk page on the iPad is displayed differently on a mobile device, with the QR code replaced by building information.
"},"deep_dive":{"html":"It was my job to build the page we would show on the kiosk. At a minimum, it needed a call button and some simple instructions. The design also would have to observe university branding guidelines. In order to address branding concerns, I used the same web fonts found on university websites and colors from KU's secondary color palette. The only deviation from the KU branding was the bright pink call button. This pink is the same color used by urLive, on their call page. I chose to use this color to provide a consistent look between our page and theirs. Clicking on the call button redirects to the urLive call page. I thought that by using similar graphic elements I could reassure the user that the call was working correctly.
"},"links":[{"title":"urLive, Inc.","uri":"https://url.live"}],"relationships":{"media_graphic":[{"media_image":{"alt":"Video call kiosk close up, showing the iPad in its stand","height":1024,"title":"","width":768},"media_caption":"The video call consisted of an iPad in a stand, displaying a web page that would link to the video call service provided by urLive (https://url.live).","relationships":{"media_image_file":{"file":{"url":"/static/b0c08d5eebfaa0a06746cc94091f5bf6/video-call-kiosk-close.jpg"}}}},{"media_image":{"alt":"Video call kiosk overview, showing the approach to the kiosk station","height":1024,"title":"","width":768},"media_caption":"During the COVID-19 pandemic, business school staff was allowed to work remotely and only a small on-premise staff remained. These video call kiosks were set up so students could call a business school staff member to answer questions. The staff member could be working somewhere in the building, or at home.","relationships":{"media_image_file":{"file":{"url":"/static/b3bf6acffc862fa32c85a7fbc286ceea/video-call-kiosk-approach.jpg"}}}},{"media_image":{"alt":"Business school video call kiosk page","height":768,"title":"","width":576},"media_caption":"The most prominent feature of the video call kiosk page is the large, bright pink button in the middle of the page. The page also features a QR code, where a student can access a mobile version of the page and take the call with them. The page was styled to use KU branded colors, but the call button color was chosen to mimic the urLive call page that appears when a call is initiated.","relationships":{"media_image_file":{"file":{"url":"/static/c700249b289c96a93a1ddbeb0975363b/video-call-kiosk-screen_0.png"}}}},{"media_image":{"alt":"Business school video call mobile page","height":731,"title":"","width":411},"media_caption":"Students can scan the QR code on the kiosk page and go to a mobile version on their smartphone. That allows students to walk away from the kiosk, for privacy or to make the call at a later time.","relationships":{"media_image_file":{"file":{"url":"/static/d5fcd5aa834013b478f199afac4ca5eb/video-call-mobile-screen.png"}}}}]}}},"pageContext":{"slug":"nid_29"}}, "staticQueryHashes": ["2386946073","4176873112","63159454"]}